PUBLIC SUPPORT

Talk to PostPass.

Account access is not required to ask for help.

Email support

Send questions to account@joinpostpass.com. Include your account email and any booking, campaign, order, or payment reference you have. Do not email a password or full card number.

Bookings and safety

For a same-day visit change, use the private contact shown in the confirmed booking and email PostPass. If anyone is in immediate danger, contact local emergency services first. Report inaccurate access details, unsafe conditions, harassment, discrimination, or a no-show so the marketplace record can be reviewed.

Content and compensation

For a verification or creator-cash question, include the accepted deliverable, published content link, due date, and any relevant written agreement. Do not send raw files unless support asks for them through an approved channel.

Billing, privacy, and accessibility

Use Billing in your signed-in account to manage future Creator Pass renewals. Email support for a campaign charge, privacy request, access problem, or barrier using the website. PostPass may verify identity before changing an account or releasing private information.

Before you book or buy

Review the Marketplace Rules, Terms, and Privacy notice. A business campaign's checkout or written order may add specific matching, replacement, credit, refund, creator-cash, and usage-right terms.